B2B Marketing Blog

6 Ways to Improve Your Customer Service and Increase Sales

With the rise in popularity of social media as a medium for communication, customer service has transformed from a one-on-one private interaction via phone call to a public open forum published on the web. Consumers can now reach their favorite brands simply by tweeting or posting on Facebook, and these public exchanges can shape a business's overall image.

Keep reading 6 Ways to Improve Your Customer Service and Increase Sales

Topics: Social media, branding, facebook, customer engagement

Business Social Media: Is it All That Hard?

Guest Post by Regi Waters, a self-employed writer and administrator. 

Keep reading Business Social Media: Is it All That Hard?

Topics: Social media, branding, facebook

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