Privacy Shield Certification

Privacy Shield Certification

Last Updated: August 23, 2018

Bizible Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as a covered entity under the certification of our parent corporation Marketo, Inc. We are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List.

Onward transfer. Bizible acts as a data processor and is responsible for the processing of personal data, under each Privacy Shield Framework, and subsequent transfers to a third party acting as an agent on its behalf. Bizible complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. Bizible maintains contracts with these third parties restricting their access, use, and disclosure of personal data in compliance with Bizible’s Privacy Shield obligations. Bizible complies with the Privacy Shield Principles for all onward transfers of personal data, including the onward transfer liability provisions.

Sensitive data. Bizible does not collect sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, sexual orientation, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) and we ask that you not send us or disclose any sensitive personal data on or through or Website, our Services or via other means.

Access and choice. Bizible is committed to respecting the rights EU and Swiss individuals have to access, amend or delete personal data about them, and to limit the use and disclosure of their personal data. Because Bizible has limited ability to access data submitted by customers to our Services, if you believe Bizible maintains and processes your personal data for a customer, please provide the name of the Bizible customer who submitted your data to our Services. Bizible will refer your request to that customer, and Bizible will support them as needed in responding to your request.

Recourse; enforcement; liability. Bizible complies with the Privacy Shield Principles for recourse, enforcement and liability. You may direct inquiries or complaints concerning our Privacy Shield compliance to privacyofficer@marketo.com. Bizible will respond within 30 days. If you do not receive timely acknowledgment of your complaint, or if you cannot resolve your complaint directly with Bizible, you can contact the International Centre for Dispute Resolution, the international division of the American Arbitration Association (ICDR/AAA), by visiting its web site at http://info.adr.org/safeharbor. Bizible has engaged the ICDR/AAA as an independent dispute resolution provider to address unresolved Privacy Shield complaints. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. 

Jurisdiction. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Bizible is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

Bizible will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. You may have the right to complain to a data protection authority about our collection and/or use of your personal data.  For more information, you can contact your local data protection authority. Contract details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) can be found here.

Contact Us. Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information or this Notice, please contact our Data Protection Officer (DPO) by email at privacyofficer@marketo.com, or by mail at: 901 Mariners Island Blvd, Suite 500, San Mateo, CA 94404 ATTN: Privacy Officer, Legal.

Or, you may contact Bizible’s Representative to the European Union, Marketo EMEA Ltd, by email at privacyofficer@marketo.com or by mail at: Level 2, Red Oak North, South County Business Park, Leopardstown, Dublin 18 Ireland. Bizible is a is a wholly owned subsidiary of Marketo, Inc.